Freshworks
Always-on IT for Unstoppable Business - Delivering ITSM in 2022 and beyond
IT leaders were always expected to keep the business running smoothly - while their service desks were flooded with tickets and IT operations faced disruption after disruption.
How has this changed?
In 2022, businesses expect IT to not only support their aspirations but also promise a modern workplace experience for their employees. As ‘disruption’ becomes the new normal,
how can IT Leaders leap from being “tech leaders” to being changemakers who deliver sustainable competitive advantage for their business?
In our upcoming webinar, we deep-dive into the top objectives for
IT leaders coming straight from the “Hackett Key Issues study - 2022” on how to navigate through critical areas for technology investment for this year and beyond.
Key topics to be discussed
- How "technology" plays a key role in employee retention and experience
- Top technology investment in 2022 & transformation agenda for IT leaders
- Critical priorities on enterprise calendars - digital transformation and employee experience.